Frequently Asked Questions

Ordering

  1. How can I order?
    • When ordering from Paula Maita & Company you will be in direct contact with our office. Our well-trained customer service team will work with you either via website, phone, email, or fax to ensure you are ordering exactly the perfect promotional product, award, or garment to fit your needs.

      It's easy to place your order online. Once you've added items to your Shopping Cart, you'll follow a few simple steps to complete your order:
      Double check and review the items in your Shopping Cart
      Fill out your shipping and billing information
      Confirm and place your order using your credit card
      Print out your order confirmation number

      You will have a chance to review and verify the information you have entered during checkout and, if no changes are necessary, you can proceed to "Checkout."
      Once you place your order, you'll receive an e-mail confirmation with your order number within approximately 24 hours (during business hours). If you have artwork you'd like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours) you'll receive an email from our team who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.
      Once all of the details are set, the next thing you'll receive is an art or layout proof showing your artwork on a mockup of the item(s) you're purchasing. There you'll have the opportunity to approve it, or make suggestions for changes and improvements. Once you've approved the art you'll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) - and then only if you've approved them in advance.
      Remember, nothing goes into production without your approval! We want to become the first and only company you think of for branded apparel and promotional products.

  2. How do I request a quote?
    • All imprinted and engraved items are custom, and therefore require a quotation for pricing. Paula Maita & Company will be happy to provide you with a quick and simple quotation for any product that interests you.
      You are now able to personalize your product directly on our website using the "Customize" feature. You can then submit the product for a quote or directly submit your order.
      Please contact us via website quote request or email for the quickest response.

  3. When will I receive my order?
    • Depending on the item, after an order is placed please allow 2-5 weeks for delivery. Minimums apply in most cases, and these vary depending on the product. We will be happy to assist you in choosing the perfect product for you needs.

  4. What is an E-Store?
    • E-Stores provide organizations with a way to have individuals purchase their branded products directly. The organizations shown below have exclusive access to faster online ordering of their personalized products. Are you interested in your own E-Store for your company or group?
      Contact us for details. (Contact us)

      CA FFA (link to e-store for CA FFA) --
      Portions of your purchase will help support California FFA programs.

      Friday Night Live (link to e-store for Friday Night Live) --
      Paula Maita & Co. is constantly on the lookout for exciting new promotional ideas for the Friday Night Live programs. As we come across new products, we factor in pricing, availability and the appropriateness of the item to the Friday Night Live mission. When we find great products, we make them available to you through special offers.
      If you have a different item in mind or would like to order more than 100 pieces, please give us a call, and we would be happy to provide you with a quote. If you have an upcoming event and are stuck for ideas, we can work with you to come up with some suggestions.

  5. How do I order from an E-Store?
    • To add an item to your cart, click the "Place Order" button at the bottom of the product detail page and then click "Add to Cart" to proceed with the order. Please fill out all the information requested when adding items to your cart and checking out.
      Once you have placed and confirmed your order, you will be notified via email when the order will be ready to ship or you may choose to pick up at our store if you are close to our Elk Grove Location Currently we have a large inventory and your order should be ready within 5-7 business days in most cases.
      Call us (Contact us) with any questions or concerns.

  6. What is the return policy?
    • At Paula Maita, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If within 30 days you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.
      We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear.
      You may return merchandise for a refund or replacement by contacting us at info@paulamaita.com or
      916-685-9480, 5 days a week (excluding holidays), 9:00 am - 5:00 pm (PST).

Artwork

  1. What are the artwork requirements?
    • Already selected your perfect product? Either use our website to customize online**(Functionality Coming Soon!), or send us your group's logo or slogan and our in house graphic artist will work with what you have to create exactly what you need for a small fee . Don't have art? Just tell our graphic artist what you're thinking of, and we'll create it for you.
      Print ready artwork should be vectored in Adobe Illustrator .eps or .ai format. We also accept Corel Draw .cdr format. If a .jpeg is required for your product, a minimum of 600 dpi is requested.
      Please contact us at art@paulamaita.com if you have any questions about artwork requirements.

  2. Where do I send my art?
    • Simply include it in your online order or attach it to your order confirmation e-mail and we'll take it from there. You can also send it to info@paulamaita.com

  3. Will I see a proof before my order goes into production?
    • Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!

  4. Do you keep my art on file?
    • Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Payment

  1. What types of payments do you accept?
    • We accept Mastercard or Visa online as well as Cash in store. You can also request open account. If you choose this option, we will automatically check to see if an account can be open. If you're not listed or the listing is incomplete we will send a credit application. Please allow extra time for this credit checking process. Your order can't go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions.

  2. Can I cancel or change my order?
    • You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact our staff (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.

  3. If I reorder an item will I pay set-up charges again?
    • No! If you place an exact reorder (same art and item) you aren't charged a set-up charge again. Also, once we've done your logo in a digitized format for embroidery, we don't charge you a new tape or digitizing charge to embroider any other item!

  4. Do you charge sales tax?
    • We collect all applicable taxes for goods and services shipped into California. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply our team with your resale certificate.

  5. What are set up charges?
    • Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

Other

  1. What is your privacy policy?
    • Paula Maita recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy here. (Guarantee and Privacy Policy)

  2. Use of Trademarks
    • If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
      All prices and product information are subject to change without notice.

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